Complaints Policy

1. Quality of service

EXOCENT FUND is particularly committed to providing its investors with quality service.

However, difficulties may arise and generate complaints. You can report them to us as described below.

2. Definition of a claim

The term claim any statement of investor dissatisfaction.

Requests for information, advice, clarification, service or performance are therefore not considered to be complaints.

You should inform your sales contact of this. Any complaints concerning activities other than those of EXOCENT FUND should be addressed directly to the professionals concerned.

3. Cost of the procedure

Handling complaints completely free of charge.

However, the investor is responsible for his or her own costs, such as postage, telephone and travel expenses, as well as the fees of any consultants or other third parties he or she may have asked for assistance.

4. Internal recourse: Exocent Claims Department

First, you must submit your claim to the Claims Correspondent:

Exocent Partners GP SA - Claims Correspondent
22 rue Jean Wolter
L-3544 DUDELANGE - LUXEMBOURG
Email : contact@exocent.lu

An acknowledgement of receipt will be sent to you within 10 working days maximum from receipt of the claim.

5. Processing time

Your claim will be processed within a maximum period of 2 months from the date of receipt, except in duly justified special circumstances.

This period applies only to internal processing (excluding CSSF or other supervisory authorities).