{"id":249,"date":"2025-08-27T18:27:46","date_gmt":"2025-08-27T16:27:46","guid":{"rendered":"http:\/\/dev.exocent.lu\/?page_id=249"},"modified":"2025-09-01T19:25:00","modified_gmt":"2025-09-01T17:25:00","slug":"reclamations","status":"publish","type":"page","link":"https:\/\/exocent.lu\/lu\/reclamations\/","title":{"rendered":"Reklamatiounen"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"249\" class=\"elementor elementor-249\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3f8a3df e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no e-con e-parent\" data-id=\"3f8a3df\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c83650f elementor-widget elementor-widget-html\" data-id=\"c83650f\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<!-- PAGE : R\u00e9clamations (fond blanc, bulles d\u2019ancre + structure claire) -->\r\n<div class=\"privacy\" role=\"document\" aria-label=\"Reklamatiounen\">\r\n  <style>\r\n    .privacy {\r\n      --fg:#111; --muted:#555; --line:#e9e9e9; --bg:#fff;\r\n      font-family:Arial, Helvetica, sans-serif;\r\n      color:var(--fg); background:var(--bg);\r\n    }\r\n    .privacy .wrap {\r\n      max-width:900px;\r\n      margin:0 auto;\r\n      padding:36px 22px;\r\n    }\r\n    .privacy h1 {\r\n      font-size:30px;\r\n      margin-bottom:20px;\r\n    }\r\n    .privacy h2 {\r\n      font-size:22px;\r\n      margin:26px 0 12px;\r\n    }\r\n    .privacy p {\r\n      margin:10px 0;\r\n      line-height:1.7;\r\n    }\r\n    .privacy ul {\r\n      margin:10px 0 10px 22px;\r\n    }\r\n    .privacy a {\r\n      color:#0000EE;\r\n      text-decoration: underline;\r\n    }\r\n    .privacy .toc {\r\n      display:flex;\r\n      flex-wrap:wrap;\r\n      gap:10px;\r\n      margin:12px 0 30px;\r\n    }\r\n    .privacy .toc a {\r\n      font-size:13px;\r\n      padding:8px 12px;\r\n      border:1px solid var(--line);\r\n      border-radius:999px;\r\n      color:var(--fg);\r\n      text-decoration:none;\r\n    }\r\n    .privacy .toc a:hover {\r\n      background:#f6f6f6;\r\n    }\r\n  <\/style>\r\n\r\n  <div class=\"wrap\">\r\n    <h1>Reklamatiounen<\/h1>\r\n\r\n    <!-- Navigation \u00e0 bulles -->\r\n    <nav class=\"toc\" aria-label=\"Table des mati\u00e8res\">\r\n      <a href=\"#qualite-service\">Qualit\u00e9 de service<\/a>\r\n      <a href=\"#definition-reclamation\">D\u00e9finition d'une r\u00e9clamation<\/a>\r\n      <a href=\"#cout\">Co\u00fbt de la proc\u00e9dure<\/a>\r\n      <a href=\"#recours\">Recours interne<\/a>\r\n      <a href=\"#delai\">D\u00e9lai de traitement<\/a>\r\n    <\/nav>\r\n\r\n    <h2 id=\"qualite-service\">1. Servicequalit\u00e9it<\/h2>\r\n    <p>EXOCENT FUND leet besonnesch W\u00e4ert drop, senge Investisseuren e Service vun h\u00e9ijer Qualit\u00e9it ze bidden.<\/p>\r\n    <p>Allerd\u00e9ngs k\u00ebnnen Schw\u00e9ierkeeten optrieden, d\u00e9i Reklamatiounen ausl\u00e9ise k\u00ebnnen. Dir k\u00ebnnt eis d\u00ebs Reklamatiounen no de Modalit\u00e9iten hei \u00ebnnendr\u00ebnner mellen.<\/p>\r\n\r\n    <h2 id=\"definition-reclamation\">2. Definitioun vun enger Reklamatioun<\/h2>\r\n    <p>\u00cbnner enger <strong>Reklamatioun<\/strong> versteet een all Erkl\u00e4rung, d\u00e9i de Missfallen vum Investisseur feststellt.<\/p>\r\n    <p><em>Fro\u00ebn no Informatioun, Meenungen, Erkl\u00e4rungen, Service oder Prestatioun ginn domat net als Reklamatiounen ugesinn.<\/em><\/p>\r\n    <p>Dir sollt \u00c4r Reklamatioun un \u00c4re kommerzielle Kontaktperson mellen. All Reklamatioun betreffend Aktivit\u00e9iten, d\u00e9i net zu EXOCENT FUND geh\u00e9ieren, soll direkt un d\u2019betreffend Fachleit geriicht ginn.<\/p>\r\n\r\n    <h2 id=\"cout\">3. K\u00e4schte vun der Prozedur<\/h2>\r\n    <p>D\u2019Beaarbechtung vun de Reklamatiounen ass <strong>komplett gratis<\/strong>.<\/p>\r\n    <p>Den Investisseur muss all eventuell entstoe K\u00e4schten selwer droen, dor\u00ebnner Poste-, Telefond-, Rees- oder Beroderk\u00e4schten, oder K\u00e4schten fir aner Dr\u00ebtte, bei deenen hie \u00cbnnerst\u00ebtzung ugefrot huet.<\/p>\r\n\r\n    <h2 id=\"recours\">4. Intern Recours: Exocent Reklamatiounsservice<\/h2>\r\n    <p>Dir musst als \u00e9ischt \u00c4r Reklamatioun un de Reklamatiounscorrespondent mellen:<\/p>\r\n    <p>\r\n      <strong>Exocent Partners GP SA \u2013 Correspondant R\u00e9clamations<\/strong><br>\r\n      22 rue Jean Wolter<br>\r\n      L-3544 DUDELANGE \u2013 LUXEMBOURG<br>\r\n      Email : <a href=\"mailto:contact@exocent.lu\">contact@exocent.lu<\/a>\r\n    <\/p>\r\n    <p>E Empfangsbest\u00e4tegung g\u00ebtt Iech maximal bannent <strong>10 Aarbechtsdeeg<\/strong> no Empfang vun der Reklamatioun gesch\u00e9ckt.<\/p>\r\n\r\n    <h2 id=\"delai\">5. Beaarbechtungsfrist<\/h2>\r\n    <p>D\u2019Beaarbechtung vun \u00c4rer Reklamatioun w\u00e4ert net m\u00e9i w\u00e9i <strong>2 M\u00e9int<\/strong> D\u2019Beaarbechtung vun \u00c4rer Reklamatioun w\u00e4ert net m\u00e9i w\u00e9i <strong>2 M\u00e9int<\/strong> no Empfang daueren, ausser an deenen aussergew\u00e9inlechen F\u00e4ll, d\u00e9i ordnungsgem\u00e9iss gerechtf\u00e4erdegt sinn.<\/p>\r\n    <p>D\u00ebs Frist bezitt sech n\u00ebmmen op d\u2019intern Beaarbechtung (ausserhalb vun der CSSF oder anerer Iwwerwaachungsautorit\u00e9iten).<\/p>\r\n  <\/div>\r\n<\/div>\r\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>R\u00e9clamations Qualit\u00e9 de service D\u00e9finition d&rsquo;une r\u00e9clamation Co\u00fbt de la proc\u00e9dure Recours interne D\u00e9lai de traitement 1. Qualit\u00e9 de service EXOCENT FUND est particuli\u00e8rement soucieux d\u2019apporter \u00e0 ses investisseurs un service de qualit\u00e9. Toutefois, des difficult\u00e9s peuvent survenir et g\u00e9n\u00e9rer des r\u00e9clamations. Vous pouvez nous les faire remonter selon les modalit\u00e9s d\u00e9crites ci-dessous. 2. D\u00e9finition d&rsquo;une r\u00e9clamation Il faut entendre par r\u00e9clamation toute d\u00e9claration actant du m\u00e9contentement de l\u2019investisseur. Les demandes d\u2019information, d\u2019avis, de clarification, de service ou de prestation ne sont donc pas consid\u00e9r\u00e9es comme des r\u00e9clamations. Vous devez en faire part \u00e0 votre interlocuteur commercial. Toute r\u00e9clamation concernant des activit\u00e9s autres que celles de EXOCENT FUND doit \u00eatre adress\u00e9e directement aux professionnels concern\u00e9s. 3. Co\u00fbt de la proc\u00e9dure Le traitement des r\u00e9clamations est enti\u00e8rement gratuit. L\u2019investisseur supporte toutefois ses propres frais \u00e9ventuels : frais postaux, t\u00e9l\u00e9phoniques, de d\u00e9placement, ou d\u2019honoraires de conseil ou autre tiers auquel il aurait demand\u00e9 assistance. 4. Recours interne : Service R\u00e9clamations Exocent Vous devez, en premier lieu, faire part de votre r\u00e9clamation aupr\u00e8s du Correspondant R\u00e9clamation : Exocent Partners GP SA \u2013 Correspondant R\u00e9clamations 22 rue Jean Wolter L-3544 DUDELANGE \u2013 LUXEMBOURG Email : contact@exocent.lu Un accus\u00e9 de r\u00e9ception vous sera envoy\u00e9 dans un d\u00e9lai de 10 jours ouvrables maximum \u00e0 compter de la r\u00e9ception de la r\u00e9clamation. 5. D\u00e9lai de traitement Le traitement de votre r\u00e9clamation ne d\u00e9passera pas un d\u00e9lai de 2 mois \u00e0 compter de sa r\u00e9ception, sauf circonstances particuli\u00e8res d\u00fbment justifi\u00e9es. Ce d\u00e9lai concerne uniquement le traitement interne (hors CSSF ou autre autorit\u00e9 de supervision).<\/p>","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-249","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/exocent.lu\/lu\/wp-json\/wp\/v2\/pages\/249","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/exocent.lu\/lu\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/exocent.lu\/lu\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/exocent.lu\/lu\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/exocent.lu\/lu\/wp-json\/wp\/v2\/comments?post=249"}],"version-history":[{"count":4,"href":"https:\/\/exocent.lu\/lu\/wp-json\/wp\/v2\/pages\/249\/revisions"}],"predecessor-version":[{"id":683,"href":"https:\/\/exocent.lu\/lu\/wp-json\/wp\/v2\/pages\/249\/revisions\/683"}],"wp:attachment":[{"href":"https:\/\/exocent.lu\/lu\/wp-json\/wp\/v2\/media?parent=249"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}