Claims

HANDLING CLAIMS

EXOCENT FUND is particularly committed to providing its investors with quality service.

However, difficulties can arise and generate claims. A claim is any declaration of dissatisfaction by the investor.

Requests for information, advice, clarification, service or performance are therefore not considered to be complaints.

You need to tell your sales contact.

Any complaints concerning activities other than those of EXOCENT FUND should be addressed directly to the professionals concerned.

1- Cost of the claims procedure

Claims processing is free of charge. However, investors are responsible for their own costs, including postage, telephone and travel expenses, as well as the fees of advisors or other third parties from whom they have requested assistance.

2-Internal recourse: the Exocent Claims Department

First, you must submit your claim to the Claims Correspondent at the following address:

Exocent Partners GP SA.

• Claims Correspondent
• 22 rue jean Wolter, L-3544 DUDELANGE
• LUXEMBOURG
• or by e-mail: contact@exocent.LU

  A letter acknowledging receipt of your claim will be sent to you within a maximum of 10 working days of receipt. Your claim will be processed within a maximum of 2 months from the date of receipt of the letter, unless special circumstances arise and are duly justified.

   

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• 4-Internal claims processing time (excluding CSSF complaints service)

   

• A letter acknowledging receipt of your claim will be sent to you within a maximum of 10 working days of receipt. Your claim will be processed within a maximum of 2 months from the date of receipt of the letter, unless special circumstances arise and are duly justified.